Returns and Exchanges Policy

Thank you for choosing to shop with prairiesole.com. Please read this return and exchange policy carefully before wearing or using your items.

General Return Guidelines

At prairiesole.com, your satisfaction with every purchase is important to us. If you determine that an item you ordered is not suitable, you may return it in accordance with the conditions described below.

Items must be in new, unused condition, and must include all original packaging, accessories, and documentation in order to qualify for a return or exchange. Please always inspect your merchandise upon receipt and make return decisions prior to any use beyond trying the fit or appearance indoors on smooth, clean flooring.

Eligible Returns

Return requests can be initiated through our online process at prairiesole.com. The item must not show signs of wear, soiling, scuffing, or damage caused by outdoor use.

To ensure proper processing, include the completed return form that accompanies your shipment or is available for download at prairiesole.com. Retain copies of all documents for your records.

Exchanges

If you prefer to exchange an item for a different style or size, complete the exchange section of the return form and indicate the replacement item you would like. Exchanges are treated as new orders and will be processed once your return is received and reviewed.

Condition Requirements

Items that have been worn, altered, washed, or otherwise used outside of basic inspection will not be accepted for return or exchange. This includes but is not limited to visible wear on soles, creasing from extended wear, or damage from improper care.

Original Packaging

All eligible returns must include the original packaging, boxes, tags, and papers. Returns received without these components may be refused or subject to denial of credit.

Return Process

  1. Visit prairiesole.com to start your return request.
  2. Follow the online instructions to generate a return authorization and documentation.
  3. Pack the item securely with the return form enclosed.
  4. Ship the package using a carrier of your choice, ensuring that items are protected from damage in transit.

We recommend using a trackable shipping method to monitor your return shipment; however, tracking is not mandatory for eligibility.

Non-Returnable Items

Certain product categories may be ineligible for return due to their nature. Items that show signs of wear or have been customized cannot be returned. Clearance or final sale merchandise, if applicable, is also not eligible for return or exchange.

Defective Merchandise

If you believe your item is defective due to manufacturing or workmanship issues, you may submit a return request for inspection. Our team will evaluate the item once received and determine eligibility for repair, replacement, or other resolution under our quality assurance process.

Refunds

Once your return is received and inspected, any credit due will be issued through the original payment method used for purchase, subject to our inspection and verification procedures. Refunds will only be issued for eligible merchandise in acceptable condition.

Questions and Support

For detailed guidance on how to return your item or to review this policy in full, please visit prairiesole.com or access our support resources at prairiesole.com.

Thank you for shopping with prairiesole.com. We appreciate your business and are committed to providing quality products and support.